Businesses big and small have witnessed firsthand the negative effects of a global pandemic, with many still trying to find the right strategies for 2021 to navigate uncertainty – difficulty planning a business’s next move without knowing what the future holds. According to Peterson, as a business leader, you need to maintain consistent values and remain inclusive and open because the alternative, difficulty being effective and being less relevant to your team is at a high cost. My role became increasingly challenging in the year 2020; from working with clients in managing their talents through the pandemic to managing PARKER HR Solutions in-house talents, there was a requirement for fundamental shifts. It became paramount that managers are better able to support employees today as they created and maintained a culture that values inclusion, individuality, and social harmony.